Others Contacts

Al-Anon & Alateen Family Groups

61 Great Dover Street London SE1 4YF

020 74030888

020 73789910

alanonuk@aol.com

www.al-anonuk.org.uk

10 am – 10 pm daily (Confidential helpline)

  Who is it for?

An opportunity to:

• Meet with others who have similar problems and who have learned to deal with them.

• Understand the effects of alcohol abuse on the family.

• Replace distress with hope.

• Reduce tension in the home and workplace – which can improve the situation for everyone concerned.

Service Offered:

Alteen, apart of Al-Anon, is for teenagers aged 12-20 whose lives are, or have been, affected by an alcoholic. Al-Anon offers help and support for families and friends of problem drinkers. Over 1000 groups meet thought the UK and Eire.

Is there a cost?

No, The meeting are confidential and there are no dues or fees.

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Alcoholics Anonymous (AA)  

01452 418515  (Gloucester)

www.aa-uk.org.uk

24 hours a day

Who is it for?

Anyone who has a desire to stop drinking.

Service Offered:

Help line giving advice and support to anyone you wants to stop drinking.

Further support offered through their network of fellowship meetings.

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Drinkline

0800 9178282 (Free phone)

9.00am - 11.00pm, Monday to Friday

Service Offered:

Anyone with a concern about their own or someone’s drinking

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GDAS (Gloucestershire Drugs & Alcohol Project)

Belle Vue Centre, Cinderford

01594 825656

alcohol@gdas.co.uk

www.gdas.co.uk

Monday – Friday 9.30 am – 4.30 pm

Who is it for?

Anyone concerned about their own or anyone else’s drug or alcohol use.

Service Offered:

GDAS is the countywide Gloucestershire Drugs & Alcohol Service.  They now have a base in Cinderford, which offers

· Free confidential support, needle exchange, information and assessment of need for any individual experiencing problems with their own and / or someone else’s alcohol or drug use.

Information and awareness training to community groups such as residents associations or women’s groups.

If you need any medical help, your GDAS worker can point you in the right direction.

GDAS can also carry out the assessment needed for Social Services provided residential rehabilitation.

GDAS offer access to free and confidential HIV/AIDS testing.  Appointments for this service

are required.

Do you need an appointment?

Yes

Is there a cost?

No

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National Drugs Helpline

0800 776600 (Free phone)

24 hours a day

Who is it for?

Anyone concerned about drugs

Service Offered:

Free confidential advice on all aspects of drugs. Interpreters available for 12 languages.

Do you need an appointment?

NO need to make an appointment.

Is there a cost?

No cost to the users of this service

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Citizens Advice Bureau

Who is it for?

This service is for anyone

Service Offered:

This is a general information and advice service.

Are Appointments necessary?

No, but appointments for specialist advice by referral only

Is they a cost?

No

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Get Connected

0808 808 4994

help@getconnected.org.uk 

www.getconnected.org.uk

1pm - 11pm every day

Who is it for:

Young peoples help line.

Are Appointments necessary?

NO need to make an appointment

Is they a cost?

Nothing

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Gloucestershire Counselling Service

Alma House, 52/53 High Street, Stroud GL15 1AP

01453 766310

01453 767322 

infro@gloscounselling.com

www.gloscounselling.co.uk

10.00 am – 3.00 pm Monday – Friday

(Answer phone out of hours)

Who is it for?

Anyone needing counselling support

Service Offered:

The Gloucestershire Counselling service can help in stressful situations by providing a counsellor to share and work through personal, marital and family difficulties. The aim of the service is to increase understanding and restore ability to function and grow.  Counsellors will seek to encourage the client to balance outer responsibilities with inner needs whether emotional or spiritual.  GCS will see people in centres throughout Gloucestershire. Initial contact on above telephone number please.

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Gloucestershire FRIEND

GLFH (Glos), PO Box 171, Gloucester GL1 4YE

01452 306800

glhglos@dircon.co.uk

www.dircon.co.uk/gay-lesbian-helpline-glos-uk

Who is it for?

Anyone who need to talk to a counsellor.

Service Offered:

Confidential counselling and support for lesbians, gays. Bisexuals or anyone unsure of their sexual identity.

Is they a cost?

No

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GUIDE Information Service

Gloucestershire Royal Hospital Great Western Road,

Gloucester GL1 3NN

01452 331131             Monday – Friday 9.00 am – 5.00 pm

 01452 336103           Admin

01452 336109

enquiries@guide-information.org.uk

www.guide-information.org.uk

Monday – Friday 9.30 am – 5.00 pm            (Drop-in)

Who is it for?

Anyone requiring information on health, social or disability.

Service Offered:

Free and confidential information service. Enquiries that we receive cover a very broad range of topics – including conditions, illnesses, treatments, NHS & Social Services, private healthcare, self-help groups, local and national organisations and service, benefits, residential and nursing homes. equipment, patients’ rights.

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HIV/AIDS Counselling & Support Service

01242 224666 (Cheltenham)

01452 308328  (Gloucester)

Monday – Friday 9.00 am – 5.00 pm

Who is it for?

Anyone with a concern about HIV or wanting an HIV test

Service Offered:

A totally confidential service offering pre and post counselling. Appointments are available during the day. Some day results.  The service is available countywide.

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National AIDS Help line

English,   0800 567 123
Welsh,     0800 567 123

English,  24 hours a day
Welsh,    11 am - 11 pm

Who is it for?

Anyone with any concerns about HIV or AIDS

Service Offered:

Free help lines

Dial and listen service –

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NHS Direct (National Health Service)

0845 4647

www.nhsdirect.nhs.uk

24 hours a day

Who is it for?

Anyone.

Service Offered:

The NHS is committed to providing quicker and easier access to healthcare services. NHS Direct is a 24-hour nurse-led helpline providing confidential healthcare advice and information on:

• What to do if you're feeling ill;

• Health concerns for you and your family;

• Local health services;

• Self-help and support organisations

NHS Direct nurses use their skills and experience, together with a comprehensive computer system, to advise you on the most appropriate course of action to take.

With the right advice and information, lots of non-serious health problems can be treated at home or following a visit to your local pharmacist. If the problem is more serious, you may need to see your doctor or go to hospital. Whatever the problem, the NHS Direct nurse will listen to the symptoms you describe and advise you what to do for the best. If your problem is very serious, they will connect you to the ambulance service.

NHS Direct staff can also provide general information about local health services easily and quickly. For example, if you need to find out which pharmacies are open late or where you can see a dentist out-of-hours, NHS Direct staff will be able to help you.

NHS Direct works hand in hand with other healthcare services provided by the NHS, helping you make the right choice to meet your needs. Calls to NHS Direct are charged at local rates and for patient's safety, all calls are recorded.

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Shelter

Main Office:

Third Floor, Messenger House,

35 St. Michaels Square

Gloucester,  GL1 1HX

01452 310748 or Mobile 07989 641053

In Emergency ring free 24 hours housing advice 

helpline 0808 800 4444

01452 383006

gloucester@shelter.org.uk

www.shelter.org.uk

Monday:          9.15am - 1.00pm
Tuesday:          1.15 pm - 5.00pm
Wednesday:   9.15am - 1.00pm
Thursday:         1.15 pm - 5.00pm
Friday:               9.15am - 1.00pm

Who is it for?

Anyone.

Service Offered:

Our experienced advisers deal with a wide variety of housing related issues, including:

·      Homelessness

·      Mortgage / rent problems

·      Bad conditions / repairs

·      Tenancy problems

·      Landlord / tenant disputes

·      Illegal eviction

·      Harassment

·      Housing benefit

Do you need an appointment?

No

Is there a cost?

Our Service is free.

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Samaritans

9 Parkend Road, GLOUCESTER, GL1 5AT

01452 306333

www.samaritans.org.uk

9am - 10pm

Who is it for?

All age groups

Service Offered:

If you need to talk about anything in complete confidence

Are Appointments necessary?

NO need to make an appointment

Is they a cost?

Only the cost of the phone call at national rate.

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SHARE Young People’s Counselling Service

 92 - 96, Westgate Street, Gloucester. GL1 2PE

01452 - 500300 (Answer phone at all other time)

10.00 am – 1.30 pm Monday to Friday

Who is it for?

Share is a counselling service for anyone between the ages of 14 and 25 who needs to talk to a trained listener -all are welcome. We offer you a quiet private space where you can explore with one of our counsellors anything that is worrying you. We will work with you and listen without judging. And our service is free.

Service offered:

We can offer you weekly sessions where you will be able to talk and explore your feelings about. for example:

• difficulties with relationships.

• loss or bereavement. Loneliness.

• Something that happened in the past.

• or just feeling bad about yourself

Talking things over can help you get clearer about what is bothering you. And see what choices you've got to change things -options you may not have thought about before.

Do you need an appointment?

Yes

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Teens in Crisis - Youth Line

Unit 6-13, The Mews, Brook Street, Mitcheldean 

GLOS, GL17 0SL

01594-544281 or helpline 01594-541048  

01594-544281  

admin@teensincrisis.org.uk 

www.teensincrisis.org.uk

Monday             4.00 pm - 9.00 pm

Wednesday     4.00 pm - 6.00 pm

Friday              4.00 pm – 9.00 pm

(Answer phone at all other time)

Who is it for?

Young people under 25 years old.

Service Offered:

Teens in Crisis is a Gloucestershire based charity, which is committed to Crisis Prevention, Intervention and Care for teenagers. This is achieved through youth work projects, education in schools and through a range of advice, support and care service.

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The Terrence Higgins Trust

Aled Richard Centre, 8 - 10 West Street
Old Market, Bristol BS2 0BH

THT Direct Helpline 0845 1221 200

Offices Open:  0117 955 1000

0117 954 1200

info@thtwest.org.uk

www.tht.org.uk

Monday to Friday             10am to 10pm 

Saturday and Sunday.   12pm to 6pm

Offices Open:  Mon - Fri  10am - 5pm 

Who is it for?

Anyone wanting to know more about HIV.AIDS

Service Offered:

Provides information, advice and help on all aspects of HIV/AID.

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